FREQUENTLY ASKED QUESTIONS

1. Why don't my cards fit in my printer?

Confirming your ID card or badge will fit in your badge printer is an easy task. The industry standard card size is labeled as CR80, physical dimensions: 3.37 inches by 2.125 inches.  The standard card thickness is 30 mil, physical dimensions: 1/32 inch (.003 inch).  Majority of ID badge printers can only accept CR80 size card size; however they can accept a range of card thicknesses from as thin as 9 mil up to 50 mil (average).  Confirm your card specifications meet the width & length specifications.

2. Why don't my cards encode inside the ID badge printer?

First off, confirm your ID card or badge has a mag stripe on it.  Mag stripes come in a variance of widths, colors and designs but majority of time they will be black or brown.  After confirmation your card has a mag stripe, you’ll need to confirm your ID badge printer has an installed and functional magnetic stripe encoder inside the machine.  This can be done if your ID badge printer has an interactive LCD screen.  To verify installed features, you may also check the ID badge printer driver properties on your PC workstation or simply contact ColorID and supply your serial number to our staff.  If your cards have a mag stripe and your printer has a mag encoder, make sure you are inserting your cards correctly into the ID Printer input hopper.  Manufacturers will normally put a graphic next to or inside the input hopper to show the correct orientation in order to properly encode your mag stripes.

3. My ID badge card worked initially but now it has stopped working.

For Contactless Cards:

• Do your ID badge cards have internal contactless technologies (example: Proximity, Smart Card, DESFire EV1, MIFARE, Indala, Casi-Rusco, AWID, Aptiq, etc)?  From time to time we do see a very small percentage of cards stop communicating to contactless readers shortly after the issuance process.  Contactless technologies include tiny microprocessors with a copper wiring antenna that fits in between the layers of your ID badge cards that are 1/32 of an inch thick.  It is possible for the internal copper wiring to break or the microprocessor to have been damaged during the issuance process.  Be sure to never punch a hole in your contactless cardstock unless we have identified a location to slot punch for you. 

For Mag Stripe Cards:

• There is a date encoded onto the magnetic stripe cards this is stored in a binary form with a string of “ones” and “zeros” encoded onto the mag stripe.  When swiped, the binary info representing decimal digits is sent out of the reader.  The data is stored on magnetic stripes in divided small areas with alternating polarization.  The first has North/South polarization, and the next has South/North, etc. In order to record each "0" and "1" bit in this format, a pattern of "flux" (or polarity) changes are created on the stripe. In a 75bpi (bits per inch) format, each bit takes up 1/75th (0.0133) of an inch. For each 0.0133" unit of measure, if there is one flux change, then a zero bit is recorded. If two flux changes occur in that 0.0133" area, then a one bit is recorded.  Knowing how magnetic stripes work will offer up the realization that if a magstripe card were to come into contact with a magnet then the chances of demagnification greatly increase.  If you know your card has come into contact with a strong magnet, assume you will need to re-encode the data onto you magstripe which is possible and does not require you to reissue the ID badge altogether.

4. Can someone help me fix my printer?

You can either give us a call at 888.682.6567 or fill out the form below. 

​5. Can I get a copy of my invoice?

Absolutely! Fill out the form below and we will get back to you within 24 hours (Business Days Only)

6. Can I get a receipt from my order I just placed?

Please fill out the form below and we will get back to you within 24 hours (Business Days Only). 

7. Can you help me with my tech issue?

Please fill out the form below, detail your issues, and we will get back to you within 24 hours (Business Days Only)

8. How can I place an order with a quote that I have?

You can submit your order by filling out the form below!  Your designated Account Manager will get in touch with you within 24 hours (Business Days Only) to complete order.  If you prefer, you can also fax your quote to 704-987-2240.

9. Who can I submit my P.O. to?

You can submit your PO by filling out the form below.

10. Can I get tracking information from my order?

Send us your Information and we will get back to you within 24 hours (Buisness Days Only).  

11. What’s the warranty on my printer?

Fill out the form below and we will get back to you within 24 hours (Business Days Only). 

12. I have question about a product on your website

Fill out the form below and we will get back to you within 24 hours (Business Days Only). ​

13. Can someone help me with my printer, software, etc.

14. Can I get a quote for these items?

You sure can.  You can either head over to our QuickQuote page or fill out the form below!

​15. What does the HID Lifetime Warranty Cover?

This HID Global Corporation General Warranty Policy (“Warranty Policy”) sets forth the warranty terms governing all HID products (“Product(s)”) sold by HID Global Corporation and/or the entities that are part of the HID corporation group (collectively, “HID”). Unless otherwise agreed in writing, all sales of Products by HID are made pursuant to the HID General Sales Policy, which policy is available at our website (www.hidglobal.com) at http://www.hidglobal.com/sales-policy, and which is incorporated herein by reference.

This Warranty Policy contains regional modifications that apply to all sales of product and services made by the HID corporation group local entity indicated in the respective regional modification. Such regional modifications may be in addition to or, where applicable, replace the main text of this Warranty Policy.. Unless specifically indicated to the contrary herein, the warranties in this Warranty Policy apply only to purchasers who purchased Products directly from HID (collectively, “CUSTOMERS”). Any warranties that apply to purchasers who purchased Product for internal use indirectly from CUSTOMERS, (“End Users”) shall be specifically noted herein.

HID RESERVES THE RIGHT TO AMEND ITS WARRANTY POLICY FROM TIME TO TIME. ANY SUCH AMENDMENT WILL BE REGARDED AS APPROVED UPON RECEIPT OF WRITTEN NOTICE (INCLUDING PRINTABLE EMAIL) TO CUSTOMER, UNLESS CUSTOMER SENDS AN OBJECTION IN WRITING (INCLUDING PRINTABLE EMAIL) WITHIN SIX WEEKS AFTER RECEIPT OF SUCH NOTICE. HID WILL ADVISE CUSTOMER IN THE NOTICE REGARDING SUCH EFFECTS. ANY SUCH AMENDMENT WILL TAKE EFFECT ONCE SUCH AMENDED TERMS ARE REGARDED AS APPROVED AS MENTIONED ABOVE, AND SHALL THEREAFTER APPLY TO ALL ORDERS RECEIVED FROM CUSTOMER.