ColorID has a sophisticated, web based, tracking system that allows us to quickly and efficiently service you. There are four parts to the tracker system: Problem Calls, RMA, Product Serial Number, and Project Tracking.

Problem Call Tracker
Part of ColorID's Tracker System is our Problem Call Tracker. Every call that comes into our support line will be issued a Ticket Number. All the information about your trouble call is logged into our central Technical Support database. When you call back in for a follow up question regarding the same problem, you surpport ticket number will allow ColorID’s support engineering to quickly and efficiently find your problem history.

Item Serial Number Tracker
Part of ColorID's Tracker System is our Item Serial Number Tracker. This system tracks most product's serial numbers that we sell. By giving your product serial number to ColorID we can quickly look up all related Problem Call Tickets and Return Authorizations related to this product. This system also tracks your warranty for each product you own. It tells us when your warranty will expire and allows us to send you out a notice to inform you of your warranty expiration.

Return Authorization Tracker
Part of ColorID's Tracker System is our Item RMA Tracker. The RMA tracker allows us to quickly issue you a RMA number when you are sending product or any item back to ColorID. This system will issue you a confirmation email that will give you full packing and shipping instructions. When your item arrives at ColorID receiving dock, this system is accessed with the RMA number on the outside of your package to correctly route your return and take any corrective action that may be necessary.

Project Tracking System
Part of ColorID's Tracker System is our Project Tracker. This Project Tracker allows our project managers to keep track of any project that we are doing for you. This system allows us to carefully keep track of all important dates and information about your project. If you ever decide to reorder the same product that was tracked on our system, we can quickly pull up every aspect of this previous project to make sure we can duplicate your previous project.